i.SMS
SMS or Call? Now you can do both - send international SMS and make international calls with i.SMS, at great affordable rates
i.SMS - Roam More. Pay Less

Overview

SunPage i.SMS allows you to send international text messages and make international calls to your contacts at affordable rates. Download i.SMS now to enjoy great savings today!

  • 9 to send an international SMS to anywhere in the world ^
  • Make IDD calls, roaming calls and local calls

Register for free with SunPage to start using this service.
To register, click here.

How does SunPage i.SMS work?

You can either send text messages or make voice calls via:

  • i.SMS Java: install Java application on a compatible Java-enabled mobile devices or
  • i.SMS WAP: Your mobile phone WAP browser
  • i.SMS Web: through Internet on your PC or Laptop

Benefits of i.SMS


  • Send text messages or make voice calls through 1 single application, wherever you are
  • Low rates for international text messages and calls
  • Enjoy great savings with callback on IDD, roaming and local calls +
  • No monthly subscription fees
  • Pay-as-you-use
  • Caller number display

Your mobile phone number will be reflected on your recipients mobile phone when you send them a message using i.SMS.

Sign Up Today and get up to 15 FREE SMS plus $3 worth of calls*



Note: Your mobile operator will charge you for GPRS/3G data usage.

* New i.SMS subscriber will enjoy 15 free SMS plus $3 worth of calls. Existing i.SMS subscriber get to enjoy $3 worth of calls only. 10 free SMS upon registration. 5 more free SMS when you register your email address. SGD$3.00 worth of calls is valid for one month from date of account activation and will be used to offset the 1st SGD$3.00 worth of calls made, regardless of the number of calls made and destination number. Free trial apply to per account activation, regardless of number of lines registered.

+ IDD and local callback must made through mobile on free incoming calls plan, otherwise local airtime will be chargeable by respective mobile operator. IDD, roaming and local call rates will be charge by SunPage when using i.SMS . roaming callback must be receive on an overseas mobile or fixed line number, otherwise roaming charges by respective mobile operator apply.

^ Promotional rates till 31 December 2009.

How to use

You can use via any of the method:

i.SMS Java (compatible mobile devices)
i.SMS WAP (WAP enabled mobile devices)
i.SMS Web (Internet via PC or Laptop)

i.SMS Java (compatible mobile devices)

Login to i.SMS

- Launch the SunPage i.SMS programme from your mobile phones applications folder
- Login to your account with your username and password**

**For first time user only. Subsequent logins can be automated by selecting the Auto Login feature.

To send text messages

- Select <New SMS> to compose a message
- Choose from your personal contacts or i.SMS contacts list to send message to
- Select <Send SMS> to submit message

To make IDD, Roaming or local calls

- Select <CallBack> to make call
- Under Calling From:
Enter your mobile number or the number you wish to receive the callback.

Note: If you are making a roaming call, we recommend you to receive callback on the oversea mobile or fixed line number. If you are using your Singapore mobile number to receive calls, roaming charges from your respective mobile operator apply.

- Under Destination No:

You can add caller number from your i.SMS contact list.^ Or you can enter the destination number you wish to call in the following format:

Country code > Area code > Telephone Number

^ Add from i.SMS Contact list may not be available in certain phone model.

- Click CallBack to start dialing
- You may receive a prompt asking to proceed. Click Yes.
- You will receive a callback on the number indicated. Answer the call and wait for connection.

For complete user guide, click here to download.

For non-compatible devices, use WAP access method at http://www.sunpage.com.sg/smsreg/login.wml

Note: Your mobile operator will charge you for GPRS/3G data usage.

i.SMS WAP (WAP enabled mobile devices)

If the mobile device you are using is not one of the compatible models, you can use your WAP method to send your message.

- Using your mobile phones WAP browser, open up http://www.sunpage.com.sg/smsreg/login.wml
- Login with your username and password, and youll be ready to use i.SMS.

i.SMS Web (Internet via PC or Laptop)

To save on your GPRS charges, you can send your message or trigger calls via our Web i.SMS center.

- Simply visit our Web i.SMS login page http://www.sunpage.com.sg/isms/weblogin.htm
- Login with your username and password, and youll be ready to use i.SMS.

Pricing

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Frequently Asked Questions

About Internet Call

  • 1) What is Internet Call? Ans: SunPage Internet Call (SIC) is a service that enables you to connect your friends and contacts using the internet to make affordable calls to any regular telephone (fix or mobile phones) around the world. All you need is broadband internet connections, any standard SIP enabled devices (link: mobile phones list) or our SIC phone installed on your computer.
  • 2) How to register to SIC? Ans: For postpaid customer, you can use SIC service immediately. Use your SunPage assigned 10-digit PIN or call our from our friendly customer support officer at Careline 3157 3333 to request for your 10-digit PIN.
    For prepaid customer, you can use SIC service with SunPage Calling Card SunPage CallBack card or SunPage International CallIngg Card (ICC). SunPage Calling Cards can be purchased from any of our dealers island-wide.
    If you are not a SunPage customer, call our Careline 3157 3333 to register as a postpaid customer at NO registration charges and NO monthly subscription fees.
  • 3) Who can use SIC? Ans: All SunPage customers can start using SIC service.
    1) Simply download and install the SIC phone from our Web Site (URL) to your computer.
    2) If you are a postpaid customer, make sure you have your 10-digit PIN.
    3) If you are prepaid customer, purchase a SunPage Calling Card.
  • 4) How much savings can I get from using SIC? Ans: Our internet call rates starts from as low as 5 per min and 3 per min to call Singapore when overseas. You get GREAT SAVINGS of up to 90% on your IDD calls and NO ROAMING charges when you call Singapore or other destination when overseas.
  • 5) What are SunPages IDD charges? Ans:
    For calls to Singapore: $0.03 per minute

    For calls to overseas: The rate depends on the destination country. Our rates start from as low as 2.5/min

    Please visit SunPage website @ www.sunpage.com.sg or contact SunPage Careline @ 3157 3333 to enquire on the rates.
  • 6) Are there any charges for downloading SunPage Internet Call Phone? Ans: There is no charge when you download the SIC Phone.
  • 7) Are my SIC calls secured or encrypted? Ans: Calls to standard telephone or mobile numbers are encrypted until they reach public switched telephone network.
  • 8) Does SIC contains any Spyware or advertising? Ans: The answer is simply no.

Prepaid Users

  • 9) How to register to SIC? Ans: For prepaid customer, you can use SIC service with SunPage Calling Card SunPage CallBack Card or SunPage Calling Card (ICC). SunPage Calling Cards can be purchased from any of our dealers island-wide.
  • 10) Can I use other operators calling card for SunPage Internet call Service? Ans: SunPage Internet Call works solely with the SunPage Calling Card.
  • 11) Im a prepaid card user. How do I continue using SunPage SIC after I used up my card? Ans: For SunPage CallBack Card, you may top up the value. For SunPage Calling Card (ICC), you can get another SunPage prepaid card.

    OR

    You can register with SunPage for postpaid service with a free pin and enjoy 200 free minutes for local call / overseas callback to Singapo

Getting Started

  • 12) What are the computer requirements to run SIC program? Ans:
    Minimum system requirements:
    1) Operating System - Windows 2000, Windows XP
    2) Internet Bandwidth - Broadband, Wireless Wifi, LAN
    3) Processor - Intel Pentinum III 700MHz or equivalent.
    4) Memory - 256 MB RAM
    5) Hard Disk Space - 30 MB
    6) Sound Card - Full-duplex, 16 bit

    Multimedia device requirements:
    To make SIC call, you need to have both speakers and microphone. Any of the following configurations are acceptable:
    1) External speakers and microphone.
    2) Built-in speakers and microphone.
    3) Dual-jack multimedia headset.
    4) Bluetooth multimedia headset.
    5) USB multimedia headset.
    6) USB phone.
  • 13) How do I set up my PC? Ans:
    1) Make sure you have minimum requirements for the PC (See above).
    2) You are connected to a broadband internet network with at least a 64Kbps connection.
    3) If you are behind a firewall (System or infrastructure) open the port standard SIP ports (5065, 5060) to allow the connection to be established.
    4) Download and install the SIC program from web site: http://www.sunpage.com.sg/sic/sic_nokia.sis
  • 14) How do I use the SIC on my PC? Ans: Download and install SIC program onto your computer. Once you have installed the application, activate your SIC with:
    Your registered mobile number and 10-digit PIN if you are SunPage registered customer.

    OR

    Enter the serial number and PIN from the SunPage prepaid card.

Using SIC Program

  • 15) How do I know that I am connected to SIC service? Ans: You will see Ready To Call indicated on the screen of the SIC program once you get connected.
  • 16) How do I make a call from my desktop / laptop? Ans: You can either key in country code + area code + destination number.

    OR

    From your address book, select the desired contact that was saved previously.
    Followed by click Call button
  • 17) How do I receive a call on my desktop / laptop? Ans: In this stage of the service, your friends are unable to contact you when you are on SIC from a regular phone. This is because we have not assigned a standard call in number that is recognized in the regular public telephony network. However you can still make calls to a regular phone at very competitive prices.
  • 18) Can I use the SIC abroad? Ans: You can use SIC anywhere in the world as long as you have a proper broadband connections without any block of the ports used for SIP connections.
  • 19) How much bandwidth does SIC use during a call? Ans: The codec used by the SIC is compressed to use less bandwidth for optimum quality. In general, you only need about 25Kbps for a call connection.
  • 20) I don't have a microphone or headset. Can I still use SIC? Ans: You are still able to use SIC to communicate if your desktop or laptop has a built-in microphone and speakers.
  • 21) Can I use SIC on my Mac or Linux? Ans: Currently the desktop SIC application cannot be used on Mac or Linux OS.
  • 22) How do I make a call to another SIC user on the internet? Ans: We currently do not support on net calls. However, this service will be supported in the future.
  • 23) Can I receive calls from a regular phone when I am on SIC? Ans: In this stage of the service, your friends are unable to contact you when you are on SIC from a regular phone. This is because we have not assigned a standard call in number that is recognized in the regular public telephony network. However you can still make calls to a regular phone at very competitive prices.
  • 24) How do I add new contacts to my contact list? Ans:
    1) To add new contact > From Address Book > Click New.
    2) Enter Name and Phone Number in each respective field in the pop-up window that appears. Note: for telephone number: Enter country code, area code (if any) and telephone number.
    3) Click OK when you are done
    4) The contact details will be added into the address book. Continue to add in new contacts as desired. When you are done, click Cancel to exit.
  • 25) How do I add new contacts to my contact list? Ans:
    1) To add new contact > From Address Book > Click New.
    2) Enter Name and Phone Number in each respective field in the pop-up window that appears. Note: for telephone number: Enter country code, area code (if any) and telephone number.
    3) Click OK when you are done.
    4) The contact details will be added into the address book. Continue to add in new contacts as desired. When you are done, click Cancel to exit.
  • 26) How do I delete contacts from my contact list? Ans:
    1) From Address Book > select the desired contact > Click Delete
    2) Click OK to confirm that you want to delete the contact.
  • 27) How can I make a call from my contact list? Ans: To make a call from my contact list, from the address book > select the desired contact > Click Call button
  • 28) Why do I experience interference during my SIC call? Ans: It is possible you have a bad connection either at the internet connection or to the PSTN network. If the problem persists, hang up the call and try to establish the call again.
  • 29) Can I call every numbers in every country? Ans: SIC offers calls to all standard fixed and mobile numbers in the world at extremely competitive prices. It might not be possible to access some premium service numbers or other special numbers in some countries.
  • 30) What should I do if I cant seem to reach a specific country? Ans: Due to fluctuations in the public switched telephony network we can not always guarantee the quality or reliability of SIC calls. This is only temporary, and we ask you to please try again later. However, if the problem persists, please report this destination with your username to our customer support.

Troubleshooting

  • 31) I am having problems connecting to my home / corporate Wifi network. Ans: Depending on your WLAN security settings of Home or Office network, there maybe a secured connection that requires a WEP key. As such, it is advisable to approach your corporate IT personnel for assistance.
  • 32) I cannot download the SIC program. Ans: On your desktop go to SunPage website: check that you are able to connect to Internet and no firewall or program download restriction on your desktop/laptop.
    If you still encountered problems downloading the SIC program, kindly contact our CareLine @ 3157 3333 for assistance.
  • 33) I am having problems connecting to SIC service. Ans: There are a few possible factors. Basically, you can check on the following areas
    1) WiFi connection: Check if the signal is good in the area that you are located. If there is no signal or the signal is weak, you may have connection problems.
    2) Registered number or card serial number: make sure that telephone/mobile number you have entered is registered number or the prepaid card you are using has not expired.
    3) 10 digit PIN: check that you have entered 6 digit Card number followed by 4 digit PIN number.

    If you have checked all the above areas and find that you are still encountering problems with the connection, please contact our CareLine @ 3157 3333 for assistance.
  • 34) I am getting distortion from my connection. Ans: There are several possible factors that can introduce distortion to your connection.
    1) Your broadband connection.
    2) During peak call hours for the server.
    3) The public telephony network that your call goes to.
  • 35) I dont hear anything whats wrong? Ans: You might have forgotten to on you microphone or speaker, please make sure they are connected to your computer and that they are working properly. Also check that the Mic Mute and Spk Mute mode is not turned on.
  • 36) Why did I get disconnected in the middle of my conversation? Ans: Its possible that the call was inadvertently terminated. This might be due to a bad line connection or that your account balance may be depleted. Please check your account balance. If you still have a positive balance, please try to call again.
  • 37) If I have problem connecting to WLAN, who shall I call? Ans: Your ISP, WLAN operator or device manufacturer will be able to advise you on WLAN connectivity.
  • 38) I really need more help, who shall I call? Ans: No worries. Should you require any assistance or have any feedback with regard to SunPage Internet Call, please contact us through the following channels:
    1) Careline at 3157 3333, Mondays to Saturdays, 9am to 9pm.
    2) Email: sunpage@nexwavetelecoms.com
    3) Website: www.sunpage.com.sg
 

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