Frequently Asked Questions

Roaming(Economical way of receiving mobile calls while overseas)

• 1) What is SunPage Roaming? Ans: SunPage Roaming is a Mobile Call Forwarding service that allows you to receive mobile calls economically while roaming overseas. SunPage will forward your calls to your overseas telephone number. This enables you to enjoy great savings of up to 90% on your usual roaming charges.
• 2) How does it work? Ans: You need an overseas mobile or fixed line number to receive calls when overseas. Simply activate SunPage Roaming to start receiving calls when overseas.
  
  This means when someone calls you on your Singapore Mobile number, your calls will be forwarded to your overseas number using our Cost effective, Premium Quality International Direct Dial (iDD) service. You will not incur any roaming fees from your mobile operator.
• 3) What do I need to start using the service? Preparing to roam Ans:
  1) You need an overseas mobile or fixed line number.
  2) Tell us your local and overseas numbers with SunPage via SMS or call SunPage CareLine. (This can be done anytime before you leave Singapore or even when you are overseas.)
  3) Divert all your calls to +65 93333333 before you leave Singapore to activate Budget Roaming. & CallHome. (The calls will be forward to your overseas number.)
  4) When overseas, turn on your mobile phone with the overseas SIM card to start receiving calls.
• 4) How much do I pay to use this service? Ans: There are no registration fees and no monthly subscription fees to use SunPage Budget Roaming. Our rates start from as low as 28 per min and pay only if you use it. You will not incur any roaming fees from your mobile operator if you use SunPage Budget Roaming to receive calls when overseas.
  
  Enjoy great savings because you will only be billed for the following:
  1) Roaming charge by SunPage on a per min basis
  2) Incoming airtime charged by your overseas operator which may be free or up to $0.30 per min.
  3) You will incur outgoing (local) airtime which will be charged by your respective mobile operator.
  
• 5) How much can I save when I use SunPage Budget Roaming? Ans: Depending on the country and mobile operator that you are on, you could save between $1.00-$3.00 per minute on mobile charges. If you receive an average of 5 calls a day and each call lasted 5 minutes, you could save approximately $25 to $50* per day.
• 6) Who would find the service useful? Ans: Users who travel frequently for work or leisure will find SunPage Budget Roaming useful. Especially those who tend to travel frequently to the usual one or two countries would find Budget Roaming most convenient and economical.
• 7) Do I need to switch on my Singapore Mobile Number if I travel with Budget Roaming? Ans: If you wish to receive your SMS while overseas, please carry an additional mobile phone with your Singapore SIM card inserted.
• 8) How do I tell SunPage my overseas number to receive calls when overseas? Ans: Just inform SunPage your overseas number.
  You will receive a confirmation via SMS on your Singapore Mobile Number when successful.
  
  Via SMS
  1) Key in the following SMS format & send to +65 9188 3333
  2) S'pore Mobile No PIN Overseas Mobile No
  3) Default pin is 8888
  
  Or
  
  Via CareLine
  Simply call our Customer CareLine @ 6483 3333 and let our customer service colleague assist you.
  
  Divert all your calls to +65 93333333 before you leave Singapore to activate Budget Roaming. & CallHome.
• 9) How do I stop the service when back in Singapore? Ans: Simply Cancel All Divert or dial ##21# on your Singapore Mobile phone.